Refund Policy

We genuinely want you to be satisfied with Unified WebTech. That's why we back your purchase with a 30-Day Satisfaction Promise.

This is not a "no questions asked" refund — instead, it's our commitment that if something isn't right, we'll work with you to make it right. If you experience a legitimate issue with a product within 30 days of purchase, please contact us through our Contact page and we will always attempt to resolve genuine problems fairly.

Most concerns can be solved quickly once we understand what happened, so reaching out is always the best first step.

Our products are delivered electronically, and delivery normally occurs immediately or shortly after purchase.

Because digital products are delivered online, they cannot be physically returned. Once a digital product has been successfully delivered and accessed, refund eligibility may become limited.

Some products include software licenses, downloads, or account access that is activated for your use.

Once software has been activated, downloaded, or substantially used, refund eligibility may become limited, because the value of the license has already been delivered to you.

AI credits have real monetary value and are consumed immediately each time you use our AI services.

Once credits have been consumed, they cannot be restored. For this reason, refunds are generally not available for AI credits that have already been used.

When you generate content using purchased credits — such as text, images, or other media — the AI service has already been performed and delivered.

Because the service has been provided, AI-generated content cannot be returned, and credits used to create it are generally non-refundable.

We're always happy to review situations such as these, which are usually eligible for a refund:

A duplicate payment or an accidental multiple purchase.

A technical failure on our side that prevented delivery of your product.

Being unable to activate or access a product because of an issue with our system.

A clear billing error.

Other exceptional circumstances, which we're glad to review individually.

To keep things fair and transparent, refunds are generally not available once a product has been delivered and used. Examples include:

Changing your mind after a product has been successfully delivered.

Downloading digital products, or activating software.

Using AI credits or generating AI content.

Substantial use of a product.

Misunderstanding features that were accurately described before purchase.

Even in these cases, we still look at genuine, exceptional situations on an individual basis — so if you believe your circumstances deserve a closer look, please reach out.

If you believe you qualify for a refund, or you're simply not sure, please contact us through our Contact page and tell us what happened. Sharing your order details helps us help you faster.

We review every legitimate request fairly and will always try to find a reasonable resolution.

If something goes wrong, please contact us first through our Contact page before filing a chargeback or payment dispute.

Chargebacks can take weeks to resolve and often complicate a problem we could have fixed for you in minutes. In most cases, we can resolve issues quickly and directly — a quick message to us is almost always the fastest path to a happy outcome.

Payments are securely processed by DashNex Pay, which acts as the Merchant of Record (MoR) for purchases made through Unified WebTech.

Because of this, you may see "DASHNEX" on your credit card or bank statement rather than Unified WebTech. This is completely normal and simply represents your purchase from us.

If you have any questions about this Refund Policy, or need assistance with a purchase, please contact us through our Contact page. We're here to help.